Questions, a bug, or something on The Photo Drop that shouldn't be there? Email [email protected]. Include the email you sign in with and, for a bug, what device you're on.
Common questions
How do I share a gallery?
Open the gallery and use the sharing panel at the top. Invite people by email, or turn on a link so anyone with it can view (or add photos, if you allow it). You can switch the link off again at any time.
What is a Moment, and when do my friends see it?
A Moment is a photo you take in the app's camera. It stays hidden ("developing") until your daily reveal time, then appears for the people in the groups you shared it with. You can change your reveal time in the Moments tab.
Someone posted something I don't want to see. What can I do?
Tap the ⋯ menu on the photo, Moment or comment and choose Report to send it to us. We review reports within 24 hours and remove content and accounts that break the terms of use. Choose Block to stop seeing anything from that person right away; they also stop seeing yours. You can unblock people from your name menu, under Blocked people.
I deleted a photo by mistake.
Deleted photos go to Trash for 30 days. Open Trash from the gallery list and tap Restore.
Which sign-in methods are supported?
Sign in with Apple (on iPhone and iPad) and Google. We never see your password.
Deleting your account
- Open The Photo Drop and sign in.
- Tap your name in the top-right corner.
- Choose Delete account, then confirm.
This immediately and permanently deletes your account, the galleries you own and the photos in them, photos you added to other people's galleries, your Moments, comments, reactions and groups. If you can't sign in any more, email [email protected] from your sign-in address and we'll delete it for you. More detail is on the account deletion page.